Aviso Legal

Terms and Conditions

Disclaimer These products do not claim to diagnose, treat, cure, or prevent any medical condition. Always consult your physician regarding any health concerns.

CELLER8 products are sold under a registered trademark and are distributed worldwide through a global OEM agreement with Bedfont Scientific Ltd as the manufacturer and NewMed Ltd as the global partner.

14-Day Money-Back Guarantee Terms and Conditions Our return policy is simple. We are confident you will see the benefits of PEMF within 14 days, so you have 14 days to try it. If it doesn't work for you, you will receive 100% of your money back as long as the product is returned in perfect condition and working order, including all accompanying packaging. The customer is responsible for all return costs to our offices in Spain.

The "100% money-back guarantee" refers only to payments made directly to Ramon Jose Fandos Salva. We are not responsible for nor will we refund any other costs incurred as a result of ordering from us, this includes (but is not limited to) local import fees or taxes for international orders. We are also not responsible for refunding any costs associated with damage or misuse of the devices by the customer. Any damage or repair costs for devices or packaging as a result of misuse will be deducted from any refund.

All devices must be returned in their original box and carrying bags. If the product box and/or carrying bags are not included when the order is returned, an additional 20% will be deducted from the refund to cover the cost of new packaging.

Excludes custom orders. If an item is made to order or the standard specification is changed at your request (e.g., if you chose a non-standard custom color for a PEMF mat), it is exempt from the 14-day money-back guarantee.

The money-back guarantee cannot be used concurrently; it applies only to your first order. For example, you cannot return and place a new order to extend your 14-day money-back guarantee.

We must receive the returned device within 14 days of the return notification.

Returns and Refunds Policy If you are not satisfied with your purchase and wish to return an item, please contact a member of our team to discuss your options.

How to Return Products? Contact us with the reason for your return and your order details by phone or email. Once you receive confirmation from us, send your products to our return address: Ctra Estacion, 40, 44496 Navarrete del Rio. Include your original order or invoice number in your order so we can relate your return to an order and customer. We will issue a refund as long as you have complied with the terms of our returns and refunds policy.

Conditions We strive to accept all returns. Please ensure that all products are returned to us: in their original packaging and undamaged, with any gift or document provided. All products will be inspected upon return.

Unwanted Products If you have changed your mind or no longer need the products you ordered, you must return the products along with the invoice to our returns department within 14 days of delivery.

Incorrect, Damaged, or Defective Products We take extra precautions to ensure the correct products arrive to you in perfect condition; however, on rare occasions, some packages may be damaged during transit. If the products you have received are incorrect, damaged, or defective, contact a member of our team within 48 hours of delivery to your address. Please note that we will inspect all returned products to confirm the defect before issuing any replacement or refund.

If the products you have received are not what you expected, contact a member of our customer service team immediately to discuss further at +34 610242455 or by email at fandosrj@gmail.com. Do not open, use, or tamper with the original packaging unless you are completely satisfied and decide to keep the dispatched products. If you decide to return the products to us, our return conditions will apply.

Non-returnable and Non-refundable Products We cannot accept returns or offer refunds on custom, made-to-order, special order, or perishable products unless they are defective or not accurately described.

Return Address and Conditions Please send the products at your own cost to Ctra Estacion, 40, 44496 Navarrete del Rio in undamaged conditions and in the original packaging. The products are your responsibility until they arrive at our warehouse, so ensure they are properly packed and cannot be damaged on the way. We recommend that you return the products via a secure delivery method that requires a signature upon delivery, as we cannot be responsible for the non-delivery of returned products.

We will only send replacement or repaired products to the original delivery address in your original order. We are not responsible for any items returned by mistake. It may take up to 7 days (excluding holidays and weekends) from the date of your return for the package to be delivered back to our warehouse and processed. Any refund will be automatically made to the payment method you used for your original order.

For more information or to discuss further, please do not hesitate to contact a member of our team.

Full Terms and Conditions for the Supply of Goods

OUR TERMS

DEFINITIONS 1.1 When the following words with capital letters are used in these Terms, this is what they will mean:

• Event Outside Our Control: defined in clause 14.2;

• Goods: the goods that we are selling to you as set out in the Order Confirmation;

• Order: your order for the Goods and/or Services [as set out below];

• Order Confirmation: the details of our acceptance of your Order;

• Services: the services we are providing to you as set out in the Order;

• Terms: the terms and conditions set out in this document; and

• We/Our/Us: CELLER8 (brand) and Ramon Jose Fandos Salva, nif 29017567P

1.2 When we use the words "writing" or "written" in these Terms, this will include email unless we say otherwise.

OUR CONTRACT WITH YOU 2.1 When you have ordered Goods or Services for purchase on our website CELLER8, these Terms excluding clause 12 are the terms and conditions under which we supply such Goods or Services.

2.2 When you have ordered Goods or Services for trial on our website CELLER8, these Terms including clause 12, which overrides any conflicting clause, are the terms and conditions under which we supply such Goods or Services.

2.3 These are the terms and conditions under which we supply Goods or Services to you. Please read them carefully before you submit your Order to us. These terms tell you who we are, how we will provide Goods or Services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us to discuss.

2.4 By placing an Order, you warrant that you are at least 18 years old and are resident in one of the countries to which we supply Goods.

These Terms and Conditions regulate the relationship between Ramon Jose Fandos Salva and customers who purchase PEMF products through his platform. The company offers a 14-day period for product returns if they do not meet the customer's expectations; however, the customer is responsible for return costs and any non-refundable local import fees. Additionally, Ramon Jose Fandos Salva is not liable for products damaged during improper use by the customer.

For product returns, it is essential to contact the customer service team, follow the detailed steps for sending products, and ensure they are in original conditions for a full refund. The policy also outlines specific procedures for incorrect, damaged, or defective products and details the conditions under which returns will not be accepted.

This summary does not cover all the details present in the complete Terms and Conditions, so customers are advised to review the full document available on the CELLER8 website for more detailed and specific information.

OUR CONTRACT WITH YOU (Continued)

HOW WE ACCEPT YOUR ORDER 2.5 Our acceptance of your Order will take place when we send you an Order Confirmation by email, at which point a contract will come into existence between you and us.

2.6 If we are unable to accept your Order, we will inform you of this in writing and will not charge you for the Goods or Services. This might be because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

OUR GOODS 3.1 The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the Goods. Your Goods may vary slightly from those images.

3.2 The packaging of the Goods may vary from that shown on images on our website.

SUPPLY OF GOODS 4.1 The delivery costs will be displayed to you during the order process.

4.2 During the order process, we will let you know when we will provide the Goods to you.

4.3 If our suppliers delay the supply of the Goods to us, we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.

4.4 If no one is available at your address to take delivery and the Goods cannot be left in your mailbox or with a neighbor, we will leave you a note informing you of how to rearrange delivery or collect the Goods from a local depot.

4.5 If you do not collect the Goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract and clause 13.2 will apply.

YOUR RIGHTS TO END THE CONTRACT 5.1 Your rights when you end the contract will depend on whether there is anything wrong with the Goods, how we are performing, and when you decide to end the contract:

• If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the Goods repaired or replaced or a service re-performed or to get some or all of your money back), see clause 10;

• If you want to end the contract because of something we have done or have told you we are going to do, see clause 5.2;

• If you have just changed your mind about the product, see clause 5.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Goods;

5.2 If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately, and we will refund you in full for any Goods which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming change to the Goods or these Terms which you do not agree to; (b) we have told you about an error in the price or description of the Goods you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Goods may be significantly delayed because of events outside our control; or (d) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.6)).

5.3 For most Goods bought online, you have a legal right to change your mind within 14 days and receive a refund. You will need to contact us within 14 days of receiving your Order and return the Goods to us. You will be responsible for the cost of returning the Goods.

OUR RIGHTS TO END THE CONTRACT 6.1 We may end the contract at any time by writing to you if: (a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Goods; (c) you do not, within a reasonable time, allow us to deliver the Goods to you or collect them from us; (d) you do not, within a reasonable time, allow us access to your premises to supply the Services.

6.2 If we end the contract in the situations set out in clause 6.1, we will refund any money you have paid in advance for Goods we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

6.3 We may write to you to let you know that we are going to stop providing the Goods. We will let you know at least 14 days in advance of our stopping the supply of the Goods and will refund any sums you have paid in advance for Goods which will not be provided.

IF THERE IS A PROBLEM WITH THE GOODS 7.1 If you have any questions or complaints about the Goods, please contact us. You can telephone our customer service team at +34 610242455 or write to us at fandosrj@gmail.com or Ctra Estacion, 40, 44496 Navarrete del Rio.

7.2 We are under a legal duty to supply Goods that are in conformity with this contract. See the box below for a summary of your key legal rights regarding the Goods. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights:

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

If your product is goods, for example, electrical devices, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you are entitled to the following:

• Up to 30 days: if your goods are faulty, then you can get an immediate refund.

• Up to six months: if your goods cannot be repaired or replaced, then you’re entitled to a full refund in most cases.

• Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.

See also clause 5.3.

If your product is services, for example, a service contract, the Consumer Rights Act 2015 says:

• You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

• If you haven’t agreed on a price upfront, what you’re asked to pay must be reasonable.

• If you haven’t agreed on a time upfront, it must be carried out within a reasonable time.

PRICE AND PAYMENT 8.1 The price of the Goods (which includes VAT) will be the price indicated on the order pages when you place your Order. We use our best efforts to ensure that the price of the Goods advised to you is correct. However, please see clause 8.3 for what happens if we discover an error in the price of the Goods you order.

8.2 If the rate of VAT changes between your Order date and the date we supply the Goods, we will adjust the rate of VAT that you pay unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

8.3 It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the correct price of the Goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the Goods at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order.

8.4 We accept payment by credit card, debit card, and other forms of electronic payments. You must pay for the Goods before we dispatch them. We will not charge your credit or debit card until we dispatch the Goods to you.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 9.1 If we fail to comply with these Terms, we are responsible for the loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods as summarized at clause 7.2; and for defective products under the Consumer Protection Act 1987.

9.3 We only supply the Goods for domestic and private use. If you use the Goods for any commercial, business, or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

HOW WE MAY USE YOUR PERSONAL INFORMATION 10.1 We will only use your personal information as set out in our Privacy Policy.

OTHER IMPORTANT TERMS 11.1 We may transfer our rights and obligations under these Terms to another organization. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for Goods not provided.

11.2 You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

11.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.5 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you regarding your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the Goods, we can still require you to make the payment at a later date.

11.6 These Terms are governed by Spanish law, and you can bring legal proceedings in respect of the Goods in the Spanish courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the Spanish courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the Spanish courts. If you live in any other country, you can bring legal proceedings in either the courts of your country of residence or the Spanish courts.

DISCOUNT POLICY 12.1 All discounts are applied to the original price of the Goods. They do not apply to delivery charges or other surcharges unless otherwise stated. Discounts cannot be combined with any other offer or promotion.

12.2 Discounts are only valid for the period specified in the promotion and cannot be applied to past orders.

12.3 We reserve the right to withdraw or amend any discount promotion without notice.

AMENDMENTS TO TERMS 13.1 We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements. When we update our Terms, we will take appropriate measures to inform you, consistent with the significance of the changes we make.